Returns & Refunds Policy – Celestie Jewelry

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which it was received, unused, with original tags (if applicable), and in its original packaging. You will also need to provide a receipt or other proof of purchase.

Customers are responsible for covering the cost of return shipping unless the item received is damaged, defective, or incorrect due to our error.

How to Start a Return

To initiate a return, please contact us at:

info@celestie-jewelry.com

Returns must be requested and approved before being sent back.

If your return request is approved, we will provide instructions and the return address where your package should be sent. Items returned without prior approval will not be accepted.

If you have any questions about returns, you can always contact us at info@celestie-jewelry.com.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and assist with a resolution.

If the issue is confirmed to be due to our error, Celestie Jewelry will cover the cost of return shipping and provide a replacement or refund where applicable.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized items

• Personal care or hygiene products

• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable.

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

Exchanges

The fastest way to receive a replacement item is to return the original item once approved and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Customers are responsible for the return shipping costs unless the item is damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Company Information: ACECLOT PTE. LTD.
Company Number: 079903
Company Address: 10 ANSON ROAD, #28-18 INTERNATIONAL PLAZA, SINGAPORE